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CompetitorX.

Legal · Last updated 2026-04-21

Terms of Service

These terms govern your use of the competitorx.cloud website and any CompetitorX engagement. A signed Statement of Work (SOW) supersedes these terms where it conflicts. If you do not agree, do not use the site or engage us.

1. Parties

The service is provided by Talpro India Pvt Ltd (CIN: U74140KA2007PTC042887, GSTIN: 29AAHCT9485A1ZX), acting under the trade identity CompetitorX. You (“Client” or “you”) are the individual or entity engaging us.

2. Service tiers and scope

Seven productized service tiers are published at /services. Tier pricing is listed at /pricing. Scope is fixed per the SOW. Out-of-scope requests require a change order signed by both parties.

3. Payment terms

  • Currency: Indian Rupees (INR). All prices exclude GST at 18%, added at invoice.
  • Fixed-fee tiers (Spark, Prism, Shield, Pulse): 100% upfront via Razorpay. Engagement starts on payment receipt.
  • Project tiers (Forge, Build): 50% on SOW signature, 50% on final delivery. Payment terms net-7 from invoice date.
  • Retainers (Helm, Build): billed monthly in advance. 30-day cancellation notice.
  • Late payment: 1.5% per month on overdue balances after net-7.

4. Refunds

  • Spark / Prism: full refund until kick-off call; 50% within first week; no refund after week one.
  • Shield: no refund once audit fieldwork begins.
  • Forge / Build: refund governed by SOW milestone-completion schedule.
  • Razorpay: all refunds are issued to the original payment method within 7 working days.

5. Intellectual property

Client-owned on final payment. On receipt of final payment, all deliverables explicitly named in the SOW transfer to Client ownership.

Talpro retains: (a) pre-existing IP, (b) general methodology, playbooks, templates, and evaluation frameworks, (c) the right to reference the engagement in anonymised case studies unless explicitly declined in the SOW.

Open-source components retain their original licences. Client receives a full SBOM on final delivery.

6. Confidentiality

Both parties treat the other's non-public information as confidential. Confidentiality survives termination for 3 years. Sensitive categories (PII, customer data, source code, financials) are bound by the signed NDA or DPA, whichever is stricter.

7. Warranties and disclaimers

We warrant that the engagement will be performed with professional skill and care. We do not warrant that AI outputs will be free of hallucination, bias, or error. Every deliverable ships with an evaluation report and the Responsible AI checklist at /responsible-ai.

Except as expressly stated, all services are provided “as is” and all implied warranties are disclaimed to the maximum extent permitted by law.

8. Limitation of liability

Our aggregate liability for any engagement is capped at the total fees paid by Client for that engagement in the preceding 12 months. Neither party is liable for indirect, incidental, or consequential damages. Nothing limits liability for gross negligence, wilful misconduct, or statutory liability that cannot be contractually limited.

9. Termination

Either party may terminate for material breach uncured after 14 days written notice. Client pays for work completed to the termination date. Confidentiality, IP, and liability clauses survive termination.

10. Force majeure

Neither party is liable for delays caused by events beyond reasonable control — including acts of state, natural disaster, sustained third-party outages, or network-wide disruptions.

11. Governing law and jurisdiction

These terms are governed by the laws of India. Courts at Bangalore, Karnataka have exclusive jurisdiction. Disputes are first attempted via good-faith negotiation, then arbitration under the Arbitration and Conciliation Act 1996, seated in Bangalore.

12. Changes

We may update these terms. Material changes are announced 14 days before taking effect, via email to active clients and a banner on this page. The version date at the top reflects the latest revision.
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